State Farm® Insurance Agent Andrew Heber

"Ever since I got a policy with Andrew Heber State Farm it is impossible to get anyone on the phone or a return email. I recently moved out of state and had to switch everything over. I still have State Farm but my new rep communicates much better. Unfortunately the timing was bad and I ended up paying two premiums last month. Andrew Heber should be refunding their premium payment but it's been three weeks. I left a voice mail and an email and haven't heard back. Very frustrated as usual with this branch."

"I called this agency and "Antonio" answered the phone. I told him what I'm looking for in terms of car insurance and that I'm on a tight budget. Antonio refused to offer me a quote because he feels that the insurance requirements set by the state of Texas aren't good enough for him. I guess he can't comprehend a situation where someone's budget would warrant them having minimum coverage. The best part is, I called a different state farm branch, where the agent was very understanding of my situation and took the time to explain the cost differences in various levels of coverage and ran through a variety of quotes for me. I ended up going with them because they were the cheapest of all auto insurers for me and got me MORE coverage than I had originally intended. If Antonio had the professionalism to give me a quote and further discuss my options he probably could've earned my business."

"I have had an absolutely wonderful experience working with the agents at the State Farm location. The service that I have received has been top notch. When I first started my policy, Kendrick took great care in explaining to me exactly what was covered and answering all of my questions. I recommend this agency to all of my friends looking for a new insurance policy!"

"I have had nothing but communication issues with this location. I love the product but I am getting sick and tired of being ignored or randomly contacted after over a year of not hearing anything about a product that will allow me to have a discount that i don't need, via text. Ive never gotten a response and when i call i get bad customer service. The sales guy who personally set up my account only contacts me about discounts via text, which was once, and when i need help he ignores me. Again, ive only tried contacting these people three times in the last two years! This is getting OLD."

"Antonio Alvarez really helped me out !! He was so kind and helpful and open to answer all my questions! I went from having sucky liability insurance with a-affordable for a way more expensive price to having an awesome full coverage rate with statefarm plus renters insurance!! Id highly reccomend him and statefarm all day every day.!! Oh ive also had the pleasure 2 have Derricks help when antonio was busy and he is also very great at helping u with all ur questions!! These two guys are lifesavers who need a raise 😊👌👏"

"Vanessa Luchak is so amazing!!! She worked hard to get me the best rate on not only my auto insurance, but my renter's insurance as well! The entire office team is friendly, customer oriented, and helpful. If you need insurance, don't hesitate to reach out to Vanessa Luchak and her team. I just want to add that Kim Bui is the best!!! She is always willing to help with anything that I need whenever I call or send an email. Thank you again for reminding me why I chose State Farm!!!"